1. Cash on Delivery (COD) Only

At Hailey Stays, we operate Cash on Delivery (COD) as the exclusive payment method. You will pay in cash when your order is delivered. Currently, we do not accept online payments, credit cards, or bank transfers.

2. Order Confirmation

Once you place an order, you will receive a confirmation email or message containing all the details of your purchase. Please review this information carefully. If you do not receive a confirmation within 24 hours, please contact us for support.

3. Order Processing Time

Orders are typically processed and ready for shipment within 1-3 business days. You will be notified when your order has been dispatched, along with an estimated delivery timeframe.

4. Estimated Delivery Time

Delivery times may vary depending on the delivery location. We aim for prompt deliveries, but please allow extra time for distant or rural areas. Estimated delivery information will be provided once the order is dispatched.

5. Delivery Coverage and Limitations

We deliver to a wide range of locations. If we encounter any issues delivering to your area, we will contact you to discuss possible solutions or alternatives.

6. Receiving Your Delivery

Please make sure someone is available to receive and pay for the order at the delivery address. If delivery fails on the first attempt, our delivery partner may contact you to arrange another delivery time.

7. Damaged or Incorrect Items

If you receive a product that is damaged, defective, or incorrect, please notify us immediately upon delivery. Providing photos and order details will help us resolve the issue quickly.

Contact Us

For any questions regarding your shipment, delivery, or order issues, please contact us at [email protected]. We are here to help you.