Introduction

Welcome to Hailey Stays. We are committed to offering high-quality outdoor and travel products. If, for any reason, you are not satisfied with your purchase, we offer a return and refund option under the conditions outlined below.

Return Eligibility

• Returns must be requested within 10 days of receiving your order.
• Items must be returned in their original packaging, unused, and in perfect condition.
• Returns are accepted only for items that are damaged, defective, or incorrectly delivered.

How to Request a Return

To initiate a return, please email us at [email protected] with the following details:

• Your full name
• Order number
• Reason for return
• Photos or videos if applicable (damaged or incorrect items)

Our team will review the request and provide return instructions.

Refunds

• Once we receive and inspect the returned item, we will notify you regarding the status of your refund.
• If approved, refunds will be issued in cash during pickup or replacement of the product.
• All refunds are processed in cash only; we do not process bank or online payment refunds.

Non-Returnable Items

Returns are not accepted for:

• Products that have been used, worn, or damaged after delivery
• Items requested for return beyond the 10-day period

Contact Us

For questions or further assistance, please contact us at [email protected].